Shipping policy

1. General Shipping Guidelines

A complete shipping address including postal code, email, and phone number is mandatory for all orders.
Please ensure the accuracy of your contact details; delivery delays due to incorrect information are the customer’s responsibility.
Free shipping may apply only during promotional campaigns or special offers.

2. Order Processing

In-stock products: Orders will be packed and dispatched within 3 working days.
Out-of-stock products: Orders requiring production or replenishment will be dispatched within 10 working days.
Orders placed after 12:00 PM or on weekends will be processed on the next working day.

3. Delivery Timeline

Express Shipping: 2–3 working days (available to selected states only: Rajasthan, Delhi, Haryana, Gujarat, Maharashtra, Karnataka, Telangana, Tamil Nadu, Andhra Pradesh, Kerala, West Bengal).
Standard / Free Shipping: 5–7 working days.
Delivery is Monday to Saturday, 9:00 AM to 7:00 PM. No deliveries on Sundays, public holidays, or festival closures.

Delivery times are subject to factors beyond our control, including weather, strikes, local holidays, or courier disruptions.

4. Shipping Restrictions

Products with limited shelf life may have restricted dispatch timelines.
Orders from states outside the express shipping zones will be processed only under standard shipping.
Tampered or damaged parcels:
- Do not accept parcels if the packaging is compromised.
- If accepted, leave remarks on POD (Proof of Delivery) and record unboxing video/photos for claim processing.

5. Tracking Your Order

Once dispatched, tracking details will be shared via email.
Customers are encouraged to monitor their shipment and report any anomalies immediately.

6. Shipping Fees & Refunds

Shipping charges, if any, are calculated at checkout.
If Express Shipping delivery exceeds 3 working days under normal circumstances, the extra delivery charges will be refunded within 5–7 working days.
Free shipping orders may take 5–7 working days depending on location and logistics availability.

7. Customer Support

For any clarifications or assistance regarding shipping and delivery, contact us:

Email: care@thesupersnack.in

Phone (optional): +91-8956908809

Business Hours: Mon–Sat, 10:00 AM – 6:00 PM-----8. Liability

The Super Snack is not responsible for delays due to:
- Local holidays or festivals
- Weather disruptions or natural calamities
- Strikes, accidents, or courier delays
- Incorrect customer-provided shipping information
We ensure prompt action on valid shipping issues verified through photos/videos and customer communications.