Privacy policy
Effective Date: 17-02-2026
Welcome to https://thesupersnack.in (the “Website”), owned and operated by Paroksha Foods Pvt Ltd (“Company”, “we”, “our”, or “us”). We are committed to protecting your privacy and personal information in compliance with Indian laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our Website, use our services, or purchase our products. By accessing or using the Website, you agree to the practices described in this Privacy Policy.
1. Scope
This Privacy Policy applies to:
- Visitors browsing our Website
- Customers purchasing products, including Gond Laddu and future snack products
- Users engaging with our online services or marketing campaigns
It covers information collected directly, automatically, or from third-party service providers.
2. Personal Data We Collect
We may collect the following types of personal information:
A. Account and Order Information
- Name, email, phone number, shipping & billing address
- Payment information required to process transactions via PhonePe
- Information for COD orders
B. Device and Usage Information
- IP address, browser type, device type, operating system
- Pages visited, time spent, and navigation patterns
- Cookies and tracking technologies
C. Marketing and Social Media Data
- Consent to receive promotional emails, WhatsApp messages, and advertisements
- Interactions with our social media pages (Facebook, Instagram, etc.)
D. Optional Information
- Any other information you voluntarily provide when contacting us or registering for services
3. How We Use Your Data
We use your personal data for purposes including:
- Fulfilling orders and processing payments
- Delivering products, including COD fulfillment
- Managing your account and customer service requests
- Sending marketing communications, promotions, and newsletters (only if consented)
- Improving our Website, products, and services
- Detecting fraud, unauthorized transactions, or security threats
- Complying with legal and regulatory obligations
4. Cookies and Tracking Technologies
We use cookies, pixels, and similar tracking technologies to improve your experience, analyze Website traffic, and run ads.
- Strictly Necessary Cookies: Required for Website operation
- Analytics/Performance Cookies: Help monitor Website usage
- Marketing/Targeting Cookies: Deliver personalized ads
You may disable cookies through your browser settings, but some Website features may not function properly.
5. Sharing Your Information
We do not sell, rent, or lease your personal information. We may share information with:
- Service Providers: Logistics partners, payment processors, analytics providers, and advertising partners
- Affiliates: For operational purposes and improving our offerings
- Legal Authorities: If required by law, court orders, or government regulations
- Business Transfers: In case of merger, acquisition, or sale of the business
All third parties are required to maintain confidentiality and use the data only for the purposes outlined above.
6. Data Retention
We retain personal data only as long as necessary for business purposes or to comply with legal obligations. You may request deletion of your data by contacting us, and we will take reasonable steps to erase it, subject to technical and legal limitations.
7. Security
We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, misuse, or loss. However, no system is completely secure, and we cannot guarantee absolute security.
Your Responsibility: Use strong passwords and avoid sharing account credentials.
8. Children’s Privacy
Our Website and services are not directed to children under 16 years. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us to request deletion.
9. Marketing Consent and Opt-Out
We may contact you with promotional communications via email, SMS, WhatsApp, or social media ads. You can withdraw consent at any time by clicking unsubscribe links or contacting care@thesupersnack.in.
10. Your Rights under the DPDP Act, 2023
You have the right to:
- Access your personal data
- Correct or update inaccurate information
- Request erasure of your data
- Restrict or object to processing
- Withdraw consent where processing is based on consent
To exercise your rights, contact: care@thesupersnack.in. We will respond as per applicable laws.
11. Governing Law & Jurisdiction
This Privacy Policy is governed by the laws of India. Any disputes arising from it shall be subject to the exclusive jurisdiction of courts in Pune, Maharashtra.
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Updates will be effective upon posting to the Website. Please review regularly.
13. Contact Us
For questions, complaints, or requests regarding your personal data, please contact:
Email: care@thesupersnack.in
Address: Paroksha Foods Pvt Ltd, A808 Spring Gardens, Moshi, Pune 412105, Maharashtra, India