Refund policy

1. General Policy

  • Once an order is confirmed, The Super Snack does not accept general returns or refunds.
  • We focus on replacement of products in cases of damage, missing items, or spoilage.
  • Any disputes or special cases will be resolved at the sole discretion of management.

2. Damaged Products

  • Notify us within 2 days of delivery via email: care@thesupersnack.in Include:
    • Order number
    • Image of invoice
    • 1 image of outer packaging
    • 2 clear images of the damaged product
    • Optional: unboxing video for verification
  • Only the affected product will be replaced in case of multiple item shipments.
  • Replacements are processed within 7–10 working days after verification.
  • Response time: 24–48 hours.

3. Missing Products

  • Notify us within 2 days of delivery via email: care@thesupersnack.in Include:
    • Order number
    • Image of invoice
    • 1 image of outer packaging
    • 2 clear images of opened box showing received items
    • Optional: unboxing video for verification
  • We cannot provide refunds for missing items, but we will promptly resend the missing product.
  • Response time: 24–48 hours.

4. Spoiled or Perishable Products

  • Notify us within 2 days of delivery via email: care@thesupersnack.com Include:
    • Order number
    • Date of packaging/manufacture
    • Clear images or video of spoiled product
  • We do not accept returns due to natural variations in taste, texture, color, or aroma. Our products are natural, minimally processed, and hand-crafted.
  • After due verification, replacement will be provided.
  • Response time: 24–48 hours.

5. Refunds

  • Refunds are applicable only in rare, verified cases (e.g., system errors, undelivered products).
  • Refunds are processed within 7–8 working days to the original source of payment.
  • For cash on delivery orders (if introduced in future), refunds will be credited to the user’s bank account or digital wallet as per instructions.

6. Reporting and Grievances

  • All product or shipping concerns must be reported within 24–48 hours of delivery.
  • Send all concerns to care@thesupersnack.in.
  • Include clear evidence (images/videos) for smooth and quick processing.

7. Replacement Shipping

  • Free replacement shipping is provided for verified cases of damage, missing, or spoiled products.
  • Ensure items are securely packed and labeled correctly for collection by our logistics partner.
  • Items not purchased from The Super Snack will not be accepted for replacement.

8. Limitations

  • We are not responsible for:
    • Damages caused after delivery due to misuse
    • Delays beyond our logistics control
    • Changes in product characteristics after delivery
  • Disputes will be resolved in line with fairness and company discretion.

9. Contact Information

For all refund or replacement requests, contact our Grievance & Support Team:

Email: care@thesupersnack.in

Phone (optional): +91 89569 08809

Business Hours: Mon–Sat, 10:00 AM – 6:00 PM

 

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